Tadpole & Lilypad Divisions:: Hahn Creative, Inc. P.O. Box 670 Palisades, NY 10964 Customer Service 800- 423 9716 GUARANTEE: Every item is 100% guaranteed for your satisfaction. If you are not completely happy with your purchase - for any reason - simply return the unused item in its original condition within 14 days for a full refund. Item must have all the original tags and not be washed, worn or used. To ensure proper credit, email us for an RA# and mark the outside of the package clearly with that number. Click here for an Return Authorization # SHIPPING: Shipping within 48 states is free for any order over $50. We send most items out within 2-3 business days and ship via FedEx (Special Rate). Any return shipping, if necessary, is the customer's responsibility. Please be certain to insure your package. A tracking number is recommended. Only unused items in original condition will be accepted for refund. ORDERS: If you have any difficulty with the shopping cart check-out or ordering pages of our website, please email your order to us and we will process it for you. Click here to EMAIL orders. OR call our Customer Service Line for help. 1-800 423 9716 Monday-Friday 10:00 a.m.to 5:00 p.m. Eastern Time. EXCHANGES: Due to the changing nature of our inventory, MARIKA HAHN DESIGN and TADPOLE & LILYPAD can not make exchanges. If you have an item that you wish to return for another item, simply return the item (if unused) to our Distribution Center for a refund, and then visit our website again to purchase a new item. Please note that it takes 10-14 days from receipt of your return to process your refund. |